This time around, it may have been the one-percenters who wanted to occupy. According to CNET, for approximately 11 hours last night, less than 1 percent of Apple iCloud users were unable to access multiple features of the storage system that allow users to save and transfer music, documents, pictures, calendars and contacts between their devices.
The Apple support page details the outage as occurring between 12:28 a.m. and 11:22 a.m. ET, writing, “Users may have noticed slower than normal performance when using iCloud Documents, Photo Stream, iPhoto Journals, iWork for iCloud, iMessage attachments, or Backup & Restore.”
The statistics may sound paltry, but Apple estimated an iCloud user population of 300 million in April, meaning that almost three million people may have been affected. Apple provides the most popular cloud storage solution, with 27 percent of cloud storage users having used iCloud, according to a survey by Strategy Analytics.
This is not the first instance that Apple users faced a service outage. iMessage experienced a series of downtimes in September, October, and November, following the release of the iOS 6 operating system.
Users who encounter issues with their Apple services are encouraged to check Apple’s iCloud system status page to learn if the problem is common or specific to their devices. The site is always up-to-date, detailed, and easy to navigate (for example, 16.6 percent of iTunes users were unable to make iTunes Store purchases between 8:57 a.m. and 9:42 a.m. this morning). If an issue is not noted on the site, Apple recommends powering down a device for at least one minute, which will usually correct any network configuration troubles.
Edited by Alisen Downey